Today we discuss the courage and strategies needed to have connected conversations and effective communication.


We tend to often build stories around what we’ve felt or experienced in our lives, but they don’t always serve or support us in a positive way. What if we were to change these stories into ones that are more empowering? When we shift our focus and change our inner dialogue, we are able to connect and communicate in new ways and open up so many new possibilities in our lives. 

My first guest, Arthur Schwartz, is Founder of Accelerant Coaching & Training and has coached and trained hundreds of professionals in corporate environments as well as entrepreneurs, seasoned leaders, and ascending millennials in the U.S. and globally. He joins me today to share what stops people from effectively communicating with others and how we can all communicate with charisma and have more connected conversations.

My second guest, Claudette Rowley, is the CEO of Cultural Brilliance, and over the past twenty years, she has consulted start-ups, small businesses, academic institutions, and Fortune 1000 companies, helping them create proactive and innovative workplace cultures. She joins me today to provide insight into what creates cultural brilliance, the common warning signs of a culture that is in trouble, and the best way to integrate cultural change into an organization.


We Discuss:

  • Getting very clear with what we want in life and the mental habits that promote success
  • The four primary challenges that often hold us back from achieving our goals
  • The biggest blocks that stop people from effectively communicating with others
  • Replacing the disempowering stories that we tell ourselves with empowering ones
  • Turning a presentation into a series of connected conversations with multiple people
  • The neuroscience of public speaking and how to use the FIRE-UP training system
  • What brilliant cultures are and how they create proactive and innovative workplaces
  • The biggest cultural trends and challenges that are being seen in companies today
  • What warning signs to look out for to determine if your organizations’ culture is in trouble
  • The best way to integrate cultural change and address the necessary “blind spots”
  • Why leaders typically have a hard time assessing and addressing their own cultures


I believe that we’re all hurting in the world, and if we just reach out to everybody in our communication knowing that, we connect at a stronger level.”  –  Arthur Schwartz


About Arthur:
Arthur Schwartz Head shot

Arthur Schwartz’s professional career started as a trainer at Dale Carnegie.

Today, he integrates coaching, training, leadership skills, sales & marketing, and business management into accelerated professional effectiveness and, most importantly, netting new business. More plainly: he gets the job – whatever it is – done.

Arthur is Founder of Accelerant Coaching & Training. As a Certified Executive Coach, and Master Trainer with FIRE UP Training and Development, he has worked with a myriad of clients, including Cisco Systems for over 12 years, facilitating multi-day workshops for sales engineers.

By combining his extensive 30 years of in-the-trenches experiences with new technology and emerging trends, Arthur sparks innovative thinking and solutions.

His leadership roles have included VP and President positions spanning a variety of industries. Arthur’s broad perspective comes from leading successful corporate teams with revenues topping $1 billion, to working with numerous start-ups and small, entrepreneurial companies. For instance, he developed and lead sales training departments at two publicly held corporations.

Arthur received his Professional Coach Certification training from GI Institute in New York City. He is a Professional Certified Coach (P.C.C), credentialed through the International Coach Federation (ICF), and serves as a founding Board member of the San Diego chapter of ICF.

Arthur is a certified Practitioner of Conversational Intelligence (C-IQ) as well as an enhanced practitioner of “Coaching with ROI,” a system that demonstrates quantitative and qualitative value to individuals and companies enrolled in coaching contracts or projects.

He maximizes his coaching results and sustained growth through “live coaching” options, technology-enabled support systems, and ROI tools.

Arthur has coached and trained hundreds of professionals in corporate environments as well as entrepreneurs, seasoned leaders and ascending millennials in the U.S. and globally.


About Claudette:

Claudette Rowley, Cultural Brilliance CEO, is a change management consultant, cultural designer, and executive coach.

She is passionate about helping leaders and organizations resolve complex organizational problems in ways that honor the intelligence of their cultural system and the brilliance of their people.

Claudette helps organizations create cultures that pro-actively adapt to change in ways that decrease stress, inspire learning, and promote organizational health.

For almost 20 years, Claudette has consulted, trained, and coached executive leaders and teams at Fortune 500 companies, small businesses, higher education, and start-ups to create a pro-active and innovative workplace culture that delivers outstanding results throughout all areas of an organization.

Her background includes experience working with technology companies such as Medtronic, Cell Signaling Technology, and Reveal Imaging, educational institutions such as Boston University School of Law and MIT, as well as non-profit organizations, and small businesses.

In addition, Claudette leads systemic cultural transformations and coaches individuals and teams to manage conflict and communicate strategically in a wide range of complex situations such as systemic conflict, business partner and co-leader disputes, and disruptions resulting from rapid organizational or cultural changes.

Since 1993, she has designed organizational programs that solve complex problems, receive high reviews, and create buy-in and engagement.

Claudette is also an experienced practitioner in the Five Dysfunctions of Team methodology, Myers-Briggs Type Indicator, the Synergist Quiz and Thomas Kilmann Conflict Mode Instrument, and a certified coach through the Coaches Training Institute. S

he is a certified partner for the CultureTalk Survey and holds a master’s degree from the University of Michigan.

Claudette is the creator of the Cultural Brilliance System™ and hosts a globally syndicated radio show. She also teaches a course on culture and communication at Northeastern University and is the author of the Amazon best-selling book Cultural Brilliance: The DNA of Organizational Excellence (2019).


Check out the video below to watch our interview:


“Most companies leave untapped potential on the table in the form of culture. In other words, their culture could be so much more than it is, and it could be really brilliant, but sometimes they just aren’t even really aware of that.”  –  Claudette Rowley



Resources Mentioned:

Visit to pre-order Ken’s new book, The Courage to Change Everything: Strategies and Wisdom to Transform Your Life One Day at a Time

Learn More About Host Ken D. Foster


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